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JUNIOR ANALYST – COMPLAINTS AND RESOLUTION BUSINESS CENTRE DEPARTMENT

Company FINANCIAL SECTOR CONDUCT AUTHORITY
Reference # FSCA: 726
Published 05/02/2020
Contract Type Permanent
Salary Market Related
Location Pretoria, Gauteng, South Africa
Introduction
To assist the department in handling complaints and queries from multiple sources, redirect complaints to external stakeholders, regulatory authorities and internal FSCA divisions in accordance with relevant protocols and management of the debarment register. The person appointed to this position will report to the Manager.
Job Functions Compliance & Regulatory Affairs
Industries Regulatory
Specification
•Assess and investigate complaints and queries received by the Department;
•Attend to enquiries relating to qualifications, training and continuous professional development;
•Refer matters that do not fall within the scope of the FSCA to external stakeholders;
•Refer matters that fall within the scope of the FSCA to relevant internal stakeholders;
•Engage with internal and external stakeholders with regards to the activities of the Department;
•Engage with relevant internal and external stakeholders to facilitate the closure of various matters;
•Assist the Department with ad hoc projects including the Unclaimed Benefits Outreach programme; and
•Attend to administrative responsibilities of the Department as directed by the management team.

Other Key Competencies:
The candidate must demonstrate the following skills and attributes: A high level of judgement and a confident and decisive approach, attention to detail, problem analysis, information gathering, communication skills (verbal and written), good interpersonal skills and emotional intelligence, customer relations, persuasiveness skills, sense of urgency and ability to work under pressure.

FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.

Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.
Requirements
Bachelor’s Degree in Law or Commerce with 0 to 1 year experience or other relevant qualification (NQF level 6 or higher) with 1 to 3 years relevant experience of the financial service industry or compliance management. A good understanding of the overall mandate of the FSCA and the various financial sector laws is required.
Job Closing Date 14/02/2020
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Last Updated: 9 days ago [20.02.01.00]
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